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{{Merge|service level|date=September 2010}}

*In business, '''service rate''' is a [[performance metric]] used to measure the [[customer service]] in a [[supply (economics)|supply]] organization. One example of a service rate measures the number of units filled as a percentage of the total ordered and is known as fill rate. If customer orders total 1000 units, and you can only meet 900 units of that order, your fill rate is 90%.

*In statistics, notably in queuing theory, '''service rate''' denotes the rate at which customers are being served in a system. It is the reciprocal of the service time. For example, a supermarket cash desk with an average service time of 30 seconds per customer would have an average service rate of 2 per minute. In statistics the Greek letter '''<math>\mu</math>''' is used for the service rate.

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[[Category:Customer experience management]]


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